SmallBizGenius Analysis
Conns receives overwhelmingly negative reviews, with customers frequently citing issues with customer service, product quality, and deceptive financial practices. While some reviewers mention positive experiences with sales staff, the overall sentiment suggests significant problems with post-sale support and product reliability.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
1.5/10Numerous reviewers describe Conns' customer service as unhelpful, rude, and unresponsive. Many report difficulty resolving issues with warranties, repairs, and billing, often being given the runaround or facing outright denial of service. Examples include being hung up on, receiving conflicting information, and dealing with representatives who are unable or unwilling to assist.
55 reviews mention thisProduct Quality
2.0/10Many customers report that furniture and appliances purchased from Conns are of poor quality and prone to breaking down quickly. Several reviewers mention products failing within months of purchase, and difficulty getting repairs or replacements under warranty. Some specifically mention issues with Samsung appliances and bedroom sets.
32 reviews mention thisFinancing and Billing Practices
1.0/10A significant number of reviewers accuse Conns of predatory lending practices, including hidden fees, high interest rates, and deceptive contract terms. Customers report being charged for services they didn't request or declining insurance and having their contracts altered after purchase. Many also describe aggressive debt collection tactics and difficulties in resolving billing errors.
30 reviews mention thisWarranty Issues
1.5/10Numerous customers report difficulty getting Conns to honor their warranties. Many reviewers claim that repair requests are delayed or denied, technicians fail to show up, and parts are backordered indefinitely. Some customers also allege that Conns falsely accuses them of abuse or misuse to avoid covering repairs.
25 reviews mention thisDelivery Issues
2.0/10Several reviewers report problems with Conns' delivery service, including damaged items, incorrect orders, and missed delivery appointments. Some customers also allege that delivery personnel forged their signatures on liability waivers or demanded extra cash for services already paid for.
10 reviews mention thisSales Tactics
2.5/10Some reviewers accuse Conns' sales staff of using deceptive tactics to pressure customers into making purchases. These tactics include lying about rebates, adding unwanted services to contracts without consent, and rushing customers through the sales process.
8 reviews mention thisPros & Cons
What Customers Love
"This was the first time we visited the store. Great staff, selection was great. Had what we needed, prices were lower than other places we shopped."
Common Complaints
"Customer service is trash. I hate calling these people. I make my payments early every month, and they still try to double charge me with auto-pay."
"The samsung stove/oven did not last 15 times I travel for work so used approximately 15 time year and half old. The control panel will not work Conns say warranty only for year..."
"Conns charges you 50 percent interest and if you miss one payment they harass you and call none stop they are properly named Cons don't use them. The furniture is cheap and over priced."
"Conn's Does Not Honor Warranty I and my father purchased a large lift recliner, on which we purchased a warranty through Conn's. The chair recently stopped fully reclining, so we called for repair under the warranty. Conn's sent out a service person who examined the chair and told us that he'd order a part and we'd be contacted to schedule its installation."
"Terrible experience! Do not recommend! I purchased a washer dryer combo and I paid the fee to have my existing washer and dryer hauled away, which is on my receipt. During the delivery by Curtis and Alex, I was forced to pay an extra $40.00 cash to remove the dryer.even thoughI had paid for removal."
Common Questions About Conns
Answers derived from customer review patterns
Is Conns legit and trustworthy?
Based on the analyzed reviews, there are serious concerns about whether Conns is a trustworthy company. Many customers report deceptive financial practices, including hidden fees, high interest rates, and unauthorized changes to contracts. Numerous reviewers also mention difficulties in getting Conns to honor warranties or resolve billing errors. While some customers may have positive experiences, the high volume of complaints suggests that Conns has significant issues with transparency and customer service, making it a potentially risky choice for consumers and small business owners.
Based on 45 reviewsDoes Conns have good customer service?
The overwhelming consensus from the reviews is that Conns does not have good customer service. Customers frequently describe interactions with customer service representatives as unhelpful, rude, and unresponsive. Many reviewers report difficulty resolving issues with warranties, repairs, and billing, often being given the runaround or facing outright denial of service. The lack of effective customer support is a recurring theme in the negative feedback.
Based on 55 reviewsIs Conns worth it for small business?
Based on the analyzed reviews, Conns is not recommended for small businesses. The consistent complaints about low product quality, deceptive financing practices, and poor customer service make it a risky vendor. Small businesses relying on reliable appliances or furniture cannot afford the potential disruptions caused by frequent breakdowns and warranty disputes. The negative customer experiences associated with Conns could also reflect poorly on a small business that chooses to partner with them.
Based on 60 reviewsWhat is Conns' return policy like?
Several reviewers mention that Conns has a strict no-return or exchange policy, which can be problematic if the purchased items are defective or unsatisfactory. Some customers report being stuck with uncomfortable or damaged furniture due to this policy. While a restocking fee is mentioned in one review, the overall impression is that returns are difficult to impossible, making it essential to carefully inspect items before purchase.
Based on 5 reviewsWhy are Conns customers complaining about billing and financing?
A significant number of Conns customers complain about deceptive billing and financing practices. These complaints include allegations of hidden fees, high interest rates, unauthorized charges, and changes to contract terms after purchase. Some reviewers also report difficulties in setting up autopay or resolving billing errors, leading to frustration and financial strain. These issues suggest a lack of transparency and fairness in Conns' financial dealings.
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